Company Policies

Health-Mor's Code of Conduct is an agreement between Health-Mor and its distribution network, designed to ensure legal and ethical practices in the sale of FilterQueen products.

As a part of this agreement, we expect you to create a favorable impression with our mutual customer by doing the following:

• Compliance with all state, federal, local and provincial laws (complying with the spirit as well as the letter of the law) and international law, where applicable.

• Maintain a "friend for life" relationship with the customer by providing customer service and maintaining a customer contact database.

• Exhibit respect for the customer through prompt and courteous disposition of customer inquiries and claims; ensuring the customer expectations have been met.

• Be a member of your community in good standing as well as a Health-Mor customer in good standing.

• Present a positive business image through appearance of your facility and courtesy, attitude and effectiveness of your personnel.

Measurement of these goals will be based on the following:

• Unsolicited comments from consumers.

• Legal, regulatory and business agency inquiries.

• Observations of the Health-Mor staff.

Health-Mor enthusiastically supports and follows the DSA Code of Ethics. You can read the complete DSA Code of Ethics by clicking on the following link: DSA Code of Ethics.

To file a complaint, please contact us at 800-344-1840 (US), 800-834-6850 (Canada), +1-440-846-7800 (International), or hello@filterqueen.com. If you are unsatisfied with the resolution, you may escalate your complaint to the DSA. DSA Consumer Protection.

As a provider of website hosting, and other Internet-related services, Health-Mor offers its customers/subscribers, and their customers and users, the means to acquire and disseminate a wealth of public, private, commercial, and non-commercial information. Health-Mor respects the position that the internet provides a forum for free and open discussion and dissemination of information. However, when there are competing interests at issue, Health-Mor reserves the right to take certain preventive or corrective actions. In order to protect these competing interests, Health-Mor has developed an Acceptable Use Policy (AUP), which supplements and explains certain terms of each customer's respective service agreement and is intended as a guide to the customer's rights and obligations when utilizing Health-Mor services. This AUP will be revised from time to time. A customer's use of Health-Mor services after changes to the AUP are posted on Health-Mor's website, www.filterqueen.com, and will constitute the customer's acceptance of any new or additional terms of the AUP that result from those changes.

An important aspect of the internet is that no one party owns or controls it. This fact accounts for much of the internet's openness and value, but it also places a high premium on the judgment and responsibility of those who use the internet, both in the information they acquire and in the information they disseminate to others. When subscribers obtain information through the internet, they must keep in mind that Health-Mor cannot monitor, verify, warrant, or vouch for the accuracy and quality of the information that subscribers may acquire. For this reason, the subscriber must exercise his or her best judgment in relying on information obtained from the internet, and also should be aware that some material posted to the internet is sexually explicit or otherwise offensive. Because Health-Mor cannot monitor or censor the internet, and will not attempt to do so, Health-Mor cannot accept any responsibility for injury to its subscribers that results from inaccurate, unsuitable, offensive, or illegal internet communications.

When subscribers disseminate information through the internet, they also must keep in mind that Health-Mor does not review, edit, censor, or take responsibility for any information its subscribers may create. When users place information on the internet, they have the same liability as other authors for copyright infringement, defamation, and other harmful speech. Also, because the information they create is carried over Health-Mor network and may reach a large number of people, including both subscribers and non-subscribers of Health-Mor, subscribers' postings to the internet may affect other subscribers and may harm Health-Mor's goodwill, business reputation, and operations. For these reasons, subscribers violate Health-Mor policy and the service agreement when they, their customers, affiliates, or subsidiaries engage in the following prohibited activities:

Spamming: Sending unsolicited bulk and/or commercial messages over the internet. It is harmful not only because of its negative impact on consumer attitudes toward Health-Mor, but also because it can overload Health-Mor network and disrupt service to Health-Mor subscribers. Also, maintaining an open SMTP email relay is prohibited. When a complaint is received, Health-Mor has the discretion to determine from the evidence whether the email recipients were from an "opt-in" email list. A person that transmits an email advertisement shall include in such transmission:
(a) The person's name and complete residence or business address and the email address of the person transmitting the email advertisement;
(b) A notice that the recipient may decline to receive from the person transmitting or causing to be transmitted the electronic mail advertisement any additional email advertisements and a detailed procedure for declining to receive any additional email advertisements at no cost. The notice shall be of the same size of type as the majority of the text of the message and shall not require that the recipient provide any information other than the receiving address.
(c) If the recipient of an email advertisement uses the procedure contained in the notice described in (b) of this section to decline to receive any additional email advertisements, the person that transmitted or caused to be transmitted the original email advertisement, within a reasonable period of time, shall cease transmitting or causing to be transmitted to the receiving address any additional email advertisements.

Intellectual Property Violations: Engaging in any activity that infringes or misappropriates the intellectual property rights of others, including copyrights, trademarks, service marks, trade secrets, software piracy, and patents held by individuals, corporations, or other entities. Also, engaging in activity that violates privacy, publicity, or other personal rights of others. Health-Mor is required by law to remove or block access to customer content upon receipt of a proper notice of copyright infringement. It is also Health-Mor's policy to terminate the privileges of customers who commit repeat violations of copyright laws.

Obscene Speech or Materials: Using Health-Mor's network to advertise, transmit, store, post, display, or otherwise make available child pornography or obscene speech or material. Health-Mor is required by law to notify law enforcement agencies when it becomes aware of the presence of child pornography on or being transmitted through Health-Mor's network.

Defamatory or Abusive Language: Using Health-Mor's network as a means to transmit or post defamatory, harassing, abusive, or threatening language.

Forging of Headers: Forging or misrepresenting message headers, whether in whole or in part, to mask the originator of the message.

Illegal or Unauthorized Access to Other Computers or Networks: Accessing illegally or without authorization computers, accounts, or networks belonging to another party, or attempting to penetrate security measures of another individual's system (often known as hacking). Also, any activity that might be used as a precursor to an attempted system penetration (i.e., port scan, stealth scan, or other information gathering activity). Distribution of internet viruses, worms, Trojan horses, or other destructive activities — Distributing information regarding the creation of and sending internet viruses, worms, Trojan horses, pinging, flooding, mailbombing, or denial of service attacks. Also, activities that disrupt the use of or interfere with the ability of others to effectively use the network or any connected network, system, service, or equipment.

Facilitating a Violation of this AUP: Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this AUP, which includes the facilitation of the means to spam, initiation of pinging, flooding, mailbombing, denial of service attacks, and piracy of software.

Export Control Violations: Exporting encryption software over the internet or otherwise, to points outside the United States.

Usenet Groups: Health-Mor reserves the right not to accept postings from newsgroups where we have actual knowledge that the content of the newsgroup violates the AUP.

Other Illegal Activities: Engaging in activities that are determined to be illegal, including advertising, transmitting, or otherwise making available ponzi schemes, pyramid schemes, fraudulently charging credit cards, and pirating software.

Other Activities: Engaging in activities, whether lawful or unlawful, that Health-Mor determines to be harmful to its subscribers, operations, and reputation, goodwill, or customer relations.

Responsibility for avoiding the harmful activities described rests primarily with the subscriber. Health-Mor will not, as an ordinary practice, monitor the communications of its subscribers to ensure that they comply with Health-Mor policy or applicable law. When Health-Mor becomes aware of harmful activities, however, it may take any action to stop the harmful activity, including but not limited to, removing information, shutting down a website, implementing screening software designed to block offending transmissions, denying access to the internet, or taking any other action it deems appropriate.

Health-Mor is aware that many of its subscribers are also providers of internet services, and that information reaching Health-Mor's facilities from those subscribers may have originated from a customer of the subscriber or from another third-party. Health-Mor does not require its subscribers who offer Internet services to monitor or censor transmissions or websites created by customers of its subscribers. Health-Mor reserves the right to take action directly against a customer of a subscriber. Also, Health-Mor may take action against the Health-Mor subscriber due to activities of a customer of the subscriber, even though the action may affect other customers of the subscriber. Similarly, Health-Mor anticipates that subscribers who offer Internet services will cooperate with Health-Mor in any corrective or preventive action that Health-Mor deems necessary. Failure to cooperate with such corrective or preventive measures is a violation of Health-Mor policy.

Health-Mor is concerned with the privacy of online communications and websites. In general, the internet is neither more nor less secure than other means of communication, including mail, fax, and voice telephone service, all of which can be intercepted and otherwise compromised. As a matter of prudence, however, Health-Mor urges its subscribers to assume that all of their online communications are insecure. Health-Mor cannot take any responsibility for the security of information transmitted over Health-Mor's facilities.

Health-Mor will not intentionally monitor private email messages sent or received by its subscribers unless required to do so by law, governmental authority, or when public safety is at stake. Health-Mor may, however, monitor its service electronically to determine that its facilities are operating satisfactorily. Also, Health-Mor may disclose information, including but not limited to, information concerning a subscriber, a transmission made using our network, or a website, in order to comply with a court order, subpoena, summons, discovery request, warrant, statute, regulation, or governmental request. Health-Mor assumes no obligation to inform the subscriber that subscriber information has been provided and in some cases may be prohibited by law from giving such notice. Health-Mor may disclose subscriber information or information transmitted over its network where necessary to protect Health-Mor and others from harm, or where such disclosure is necessary to the proper operation of the system.

Health-Mor expects that its subscribers who provide internet services to others will comply fully with all applicable laws concerning the privacy of online communications. A subscriber's failure to comply with those laws will violate Health-Mor policy. Finally, Health-Mor wishes to emphasize that in signing the service agreement, subscribers indemnify and hold Health-Mor harmless, for any violation of the service agreement, law, or Health-Mor policy that results in loss to Health-Mor or the bringing of any claim against Health-Mor by any third-party. This means that if Health-Mor is sued because of a subscriber's activity, or the activity of a customer of a subscriber, the subscriber will be responsible for any damages awarded, plus costs and reasonable attorneys' fees.

We hope this AUP is helpful in clarifying the obligations of internet users, including Health-Mor and its subscribers, as responsible members of the internet. Any complaints about a subscriber's violation of this AUP should be sent to abuse@filterqueen.com.

INTRODUCTION

The transfer of Personal Data to non-European Union nations that do not meet the European "adequacy" standard for privacy protection is prohibited by the European Commission's Directive on Data Protection (October, 1998). In order to provide a streamlined means for U.S. organizations to comply with the Directive and to bridge these various privacy approaches, the U.S. Department of Commerce, in consultation with the European Commission, developed a "Safe Harbor" framework. The Safe Harbor, which was approved by the EU in July 2000, is a way for U.S. companies to avoid experiencing problems in their dealings with the EU or potentially facing prosecution by EU authorities under European privacy laws.

HEALTH-MOR SAFE HARBOR PRIVACY POLICY

Scope and Purpose

Health-Mor and its affiliated companies located in the US are committed to protecting the privacy of individuals who entrust Health-Mor with their Personal Data, including Health-Mor's customers, employees, and business partners. Consistent with this commitment to protect personal privacy, Health-Mor adheres to the Safe Harbor Principles and the Frequently Asked Questions for the purpose of safeguarding Personal Data transferred on Health-Mor's behalf from the EU to the US. This Safe Harbor Privacy Policy (the Policy) describes our practices for implementing the U.S. Department of Commerce's Safe Harbor Principles as approved by the European Commission, and applies to all Personal Data received by Health-Mor in the US from the EU via a transmission in any format, including electronic, paper, or verbal.

Definition

"Agent" is a company or individual authorized to collect, process or have access to personal data on behalf of Health-Mor.

"Personal Data" is data about an identified or identifiable individual, received by Health-Mor in the US from the EU, and recorded in any form. Personal Data does not include publicly available data, anonymized data, encoded data or data reported in the aggregate, but does include Sensitive Personal Data.

"Safe Harbor Principles" means the principles agreed to by the European Commission and the U.S. Department of Commerce that US companies can choose to follow to protect Personal Data received from EU individuals, in compliance with the European Directive on Data Protection.

"Sensitive Personal Data" means Personal Data that reveals race, ethnic origin, sexual orientation, political opinion, religion, or philosophical beliefs, trade union membership, or personal health.

The Safe Harbor Principles

Notice: Where Health-Mor collects personal information from individuals in the EU, HMI will inform them about the types of personal information collected, the purpose for which it collects such data, and the types of third parties to which it discloses or may disclose such data. Notice will be provided in clear and conspicuous language at the time of collection, or as soon as practicable thereafter, and in any event before Health-Mor uses or discloses the information for a purpose other than that for which it was originally collected.

Choice: Health-Mor will offer individuals the opportunity to decline to have their data disclosed to a non-agent third party or to be used for a purpose incompatible with the purpose for which the data was originally collected or subsequently authorized by the individual. In the event sensitive personal data is to be used for a new purpose or transferred to a non-agent third party, then the individual will be given the opportunity to expressly consent to the disclosure prior to the use or transfer of the data.

Outward Transfers: Health-Mor will only transfer Personal Data to Agents when assurances have been provided by that Agent(s) that he will safeguard the information consistent with the same level of privacy required by the Policy. Where Health-Mor becomes aware that an agent is using or disclosing information in a manner contrary to this Policy, Health-Mor will take reasonable steps to prevent or stop the use or disclosure.

Security: Health-Mor takes reasonable steps to protect Personal Data from loss, misuse disclosure, unauthorized access and destruction.

Data Integrity: Health-Mor will use Personal Data only in ways that are compatible with the purpose for which it was collected or subsequently authorized by the individual. Health-Mor will take reasonable steps to ensure that personal information is relevant to its intended use, accurate, complete and current.

Access: An individual has the right to inquire as to the nature of the Personal Data stored or processed by Health-Mor about that individual. Where inaccurate, that individual may correct, amend or delete it, except where the burden or expense of providing access would be disproportionate to the risk to the individual’s privacy.

Enforcement: Health-Mor will conduct self-assessment audits of the Policy to verify its compliance with these principles. Any employee that Health-Mor determines is in violation of the Policy will be subject to disciplinary action.

Dispute Resolution: Any questions regarding the use or disclosure of personal information should be directed to Health-Mor at the address given below, which will investigate and try to resolve any disputes in accordance with this Policy. Health-Mor agrees to participate in the dispute resolution procedure administered by the European Data Protection Authorities to resolve disputes pursuant to the Safe Harbor Principles.

Limitations on Scope of Policy

Adherence by Health-Mor to the Safe Harbor Principles and this Policy may be limited to the extent required to meet legal or ethical obligations and to the extent expressly permitted by law.

Contact Information

Please contact the following with questions regarding this Policy at:

Health-Mor
Attention: Timothy Duggan
1 American Road, Suite 1250
Brooklyn, OH 44144

Telephone: 440-846-7800
Fax: 440-878-8751
Email: tduggan@filterqeen.com

Changes to Policy States

This Policy may be amended from time to time, consistent with the requirements of the Safe Harbor principle. A notice will be posted on Health-Mor's website (www.filterqueen.com) advising of material changes to this Policy.

Effective Date: April 1, 2016

Health-Mor respects the privacy of users who visit each of the sites within the Health-Mor network. No effort is made to identify individuals without their knowledge. The following policies are in effect for all of the Web pages owned and operated by Health-Mor. (The Health-Mor Network includes all sites constructed and/or hosted by Health-Mor.)

When a visitor requests pages at any Health-Mor site, our web servers automatically recognize the browser's domain name and IP address. Our servers do not record email addresses. We collect the domain names and IP addresses in order to aggregate information on what pages users access or visit. This information is collected solely for statistical purposes and is not used to identify individuals.

From time to time, our clients may ask users to provide their email address or mailing address for the purpose of a survey or to provide additional services. Whenever the identity of a visitor is recorded, we will clearly indicate the purpose of the request before the information is requested. If you choose to supply your postal address in an online form, you may receive mailings from other reputable companies.

From time to time, Health-Mor or its client sites may send a cookie to your computer. This information is collected for statistical purposes and site functionality and is not used to identify individuals.

Opt-in email Privacy Policy
Health-Mor maintains a strict "no spam" policy. Your email address will not be sold to a third party if you sign up for one of our e-newsletters or discussion lists.

If you sign up for an email newsletter or discussion list at a Health-Mor site, you will receive only the email newsletter or discussion list you have requested. You may receive on occasion an offer to sign up for a new newsletter or discussion list, but you will not receive additional newsletters or discussion list mailings unless you specifically request them.

WARRANTY, GUARANTEE & BENEFIT POLICIES

FilterQueen Authorized Dealer and Warranty, Guarantee & Benefit Statement
It is important to understand that "Health-Mor Inc", or "Health-Mor", is the manufacturer of the FilterQueen (Filter Queen) brand of products. Therefore, all manufacturer warranties, guarantees and benefits outlined in this policy for FilterQueen branded products will be fulfilled directly by Health-Mor or an Authorized Distributor.

Health-Mor is firmly committed to providing our customers with world class, reliable products through highly trained and contracted Authorized Distributors. Our policy is to honor all FilterQueen product warranties, guarantees and benefits outlined in this policy and to perform warranty services only on products purchased from an Authorized Distributor and only accompanied by a receipt of proof of purchase. If you purchase a FilterQueen product from an unauthorized entity it carries no manufacturer warranty. If the original factory serial number has been removed, defaced or altered, your FilterQueen warranty will be void. Health-Mor unauthorized entities list and warnings.

If you return an item to Health-Mor for replacement, and that item is verified as either counterfeit or not a product manufactured by Health-Mor, you will be notified via e-mail or phone with instructions for retrieving your item. You will have a maximum of 3 business days to request that the item be shipped back to you at your cost. This cost will be a shipping and handling fee of $50. Shipments are sent via FedEx only.

Unfortunately, there are some websites and dealers who claim to be an Authorized FilterQueen Distributor, but are not. FilterQueen products sold on these websites or from these unauthorized entities do NOT carry any warranties, guarantees, or benefits outlined in the FilterQueen Warranty, Guarantee & Benefit Policy. When you purchase products from an unauthorized entity you are taking a risk, because these products may be counterfeit, used, defective or may not be designed for use in your country. Please protect yourself and your FilterQueen product by ensuring that you only purchase FilterQueen products from an Authorized FilterQueen Distributor.

Certain products, including the FilterQueen Defender are certified as a Class II Medical Device by the U.S. Food and Drug Administration (USFDA), and as such carry strict requirements regarding the sale and service of these products. USFDA rules forbid the servicing of the Class II products by any entity other than Health-Mor, or specific Authorized Distributors designated and trained by Health-Mor.

Here is a list of Authorized Online Distributors:
Health-Mor Inc.

For a list of Authorized Offline Distributors:
Call 800-662-2471 to find your nearest dealer in your area.

The following online companies are NOT authorized to sell FilterQueen products. (this list is not inclusive):

• Saras Vac Shack
• TOPVACUUMPARTS
• DIVYS ARK
• EZVACUUM
• EDGEWATER PARTS
• Boston99
• MINEGREEN
• ACI Worldwide
• Filters Now
• All Parts Etc
• GoodVac
• Envirocare
• Vac Parts Warehouse
• Industrial Filter Sales
• SLLEA
• Vacuum & Sewing Center
• Adventurer's Bag
• Filtrete

If you purchased a counterfeit product with a credit card, you may wish to contact your credit card company and dispute the charge. Health-Mor can provide you with an email or letter identifying your product as a counterfeit to assist you in this. For more details, please call 800-662-2471.

For warranty service, please call 800-662-2471, and we will guide you through the warranty service process.

Lifetime Factory-Direct Technical Support Benefit
When you purchase a FilterQueen product from an Authorized Distributor, you receive a lifetime Factory-Direct Technical Support Benefit. This Benefit includes support from a Health-Mor factory trained expert in helping you with any questions regarding your FilterQueen products. Purchasing from an Authorized Distributor gives you this access to our experts at no charge.

Post-Sale Factory-Direct Customer Service Benefit
When you purchase a FilterQueen product from an Authorized Distributor, you receive the added Benefit of a Health-Mor factory trained customer service expert to assist you with any questions you may have regarding your FilterQueen products.

Defect-Free Replacement Benefit
The FilterQueen Majestic and FilterQueenDefender hold specific manufacturer warranties and are covered as such. The Defect-Free Replacement Benefit speaks to and covers all parts, filters and accessories outside the FilterQueen Majestic and FilterQueen Defender manufacturer warranties. When you purchase a FilterQueen product from an Authorized Distributor, you receive the Defect-Free Replacement Benefit. If a FilterQueen product is found to have a manufacturer defect, you will receive a replacement at no cost to you. For more details, please call 800-662-2471.

A note about sellers online, particularly on Amazon.com and eBay.com: Most sellers who sell through marketplaces like Amazon.com and eBay.com are NOT Authorized Distributors of FilterQueen products. When purchasing products on Amazon.com, it is critical to note where the product is being sold by, which is stated clearly in the header for each product. To ensure you are purchasing from an Authorized Distributor, please look for a seller name on our Authorized Online Distributor List below or contact us directly as 800-662-2471 before you purchase.

Here is a list of Authorized Online Distributors:
Health-Mor Inc.

For a list of Authorized Offline Distributors:
Call 800-662-2471 to find your nearest dealer in your area.

The following online companies are NOT authorized to sell FilterQueen products. (this list is not inclusive):

• Saras Vac Shack
• TOPVACUUMPARTS
• DIVYS ARK
• EZVACUUM
• EDGEWATER PARTS
• Boston99
• MINEGREEN
• ACI Worldwide
• Filters Now
• All Parts Etc
• GoodVac
• Envirocare
• Vac Parts Warehouse
• Industrial Filter Sales
• SLLEA
• Vacuum & Sewing Center
• Adventurer's Bag
• Filtrete

Reminder: FilterQueen Warranties, Guarantees & Benefits on products are void if not purchased from an Authorized Distributor. Therefore, all products sold by unauthorized entities are considered to be in a used condition. Furthermore, products sold by unauthorized entities hold no warranty, guarantee or benefit as outlined by the Health-Mor Warranty, Guarantee & Benefit Policies found here: Health-Mor Warranty, Guarantee & Benefit Policies.

FilterQueen products are sold throughout the world through a network of Authorized Distributors selected, trained and contracted by Health-Mor. FilterQueen Authorized Distributors have been chosen for their ability to properly represent, sell, and, in some cases, service FilterQueen products. Health-Mor provides Warranties, Guarantees & Benefits on FilterQueen products sold only by one of our Authorized Distributors.

Unfortunately, FilterQueen products are sometimes sold by companies that are not authorized to do so. Products sold by these unauthorized entities are not purchased from Health-Mor; instead they are acquired from a host of other sources that may include overseas counterfeiters and other unknown and potentially unsafe sources. Due to the nature of the goods sold by unauthorized entities and their business practices, products sold by unauthorized entities are not entitled to FilterQueen Warranties, Guarantees & Benefits coverage. We are using our best efforts (including this warning) to prohibit these companies from taking advantage of consumers, but these practices still exist. We urge you to use diligence when selecting a distributor to make your purchase.

FilterQueen products sold by unauthorized entities sometimes are purchased on a secondary "gray" market and can be pirated goods not produced by Health-Mor, damaged, defective, or stolen goods.