Shipping policy
Shipping policy
All orders are processed within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
We offer FREE ground shipping on all orders within the continental U.S. Orders typically arrive in 2–5 business days.
In-store pickup
We do not offer in-store pickup at this time.
International Shipping
We offer international shipping to most countries.
All international orders shipping rates are calculated in real time to the destination address entered at checkout. Shipping, import duties and taxes (like VAT) are all included in the calculation. You are not responsible for any further charges.
All orders will arrive in 8-20 business days depending on the destination. The estimate is provided at the time of checkout in real time.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at hello@filterqueen.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
Some oversized items (like Defender Air Purifier) cannot be shipped to a PO Box. We will contact you if you have selected delivery to a PO Box in order to obtain a physical address. If a physical address cannot be provided, we will cancel the order and promptly refund your order.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at hello@filterqueen.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at hello@filterqueen.com.